Diaper Bag - Nylon Brown

Processing and Dispatch
At Lostras, we pride ourselves on preparing every order with accuracy and care. All purchases are processed within 1–4 business days, during which time items are carefully inspected, packaged securely, and scheduled for dispatch. This ensures your order is fully prepared before it leaves our facility.

Estimated Delivery Window
After dispatch, the typical delivery timeframe is 3 to 14 days. Delivery speed may vary depending on courier networks and the destination, but our logistics system is designed to ensure smooth and reliable fulfilment. Once your order has left our facility, you will receive a dispatch confirmation email together with tracking details, allowing you to follow its journey.

Stock and Availability
Every item displayed on our website is available and ready for immediate dispatch. We do not offer backorders, which means you can shop with confidence knowing your order will be fulfilled without unnecessary delays.

Logistics Support
To keep our supply chain consistent and dependable, we partner with Cainiao, a highly regarded third-party logistics provider in China. Their global expertise ensures stock flows remain stable, allowing us to maintain efficient and reliable deliveries worldwide.

Return Period
We want you to shop at Lostras with complete peace of mind. If for any reason your order does not meet expectations, you are eligible to return it within 30 days of delivery for a full refund or exchange.

How to Request a Return
To start the process, please contact us at info@lostras.com and include your full name, order number, the items you wish to return, and a short explanation of the reason. Once your request has been approved, we will send you a prepaid return label, ensuring there are no additional costs for you. Please attach the label securely and return the parcel through your nearest postal location.

Return Addresses
For South African customers, returns may be directed to:
UPS Access Point
94 Bree Street
Cape Town, 8001
South Africa

For our origin facility in the UK, returns may be directed to:
Royal Mail Delivery Office
44 Market Street
Manchester M1 1PW
United Kingdom

Refunds and Exchanges
Once the return has been received, our team will inspect it to ensure it meets return requirements. After approval, refunds are processed to the original payment method, or an exchange arranged if requested. Refund timing may vary depending on your bank or payment provider, but you will be kept informed throughout the process via email.

Our Commitment to You
We are committed to making the return process straightforward, fair, and stress-free. If you have any questions or need help at any stage, our customer care team will guide you to ensure your experience with Lostras remains positive.